Payment and Refund Policy

Ordering, payment, cancellations and refunds at Strava Technologies Pvt. Ltd. follow the rules below, which form part of our terms. The prices shown on stravain.online apply to every order; each order is confirmed in writing and paid by invoice, never on the website itself.

How prices and orders are agreed

The prices of our services are those published on this website on the day of your enquiry. To order, write to us at [email protected] or call 0821 4067 318; we reply with a written confirmation of the service, its price and the date. The order becomes binding once you accept that confirmation, and the invoice follows.

Payment terms

Invoices are payable within 14 days of the invoice date unless a different term is agreed in writing, and we accept bank transfer as well as the other methods stated on the invoice. For larger jobs an advance payment or payment in instalments may be agreed and recorded in the quotation. Overdue invoices are followed up with a reminder, after which statutory interest may be charged.

Cancellation on our side

If we have to cancel or postpone an appointment, for example because of illness, a delay on an earlier job or circumstances beyond our control, we let you know as soon as possible and offer the next available date. If no new date suits you, anything you have already paid for that service is refunded in full.

Changes and cancellations by you

You may cancel or reschedule a booked service up to two working days in advance at no cost, by telephone at 0821 4067 318 or by email at [email protected]. If you cancel later than that, or if we cannot reach you at the agreed time, we may charge for work already performed and for expenses that can no longer be recovered, though we would rather offer you another appointment.

Refunds and part-completed work

A refund is issued using the payment method of the original transaction, normally within 14 days after we have agreed it with you. If that method is no longer available, we ask you for bank details at [email protected] and transfer the amount there, free of charge. Services already provided in full are not refundable; for partly completed work we settle the fee for the completed part and return the balance, allowing for material or third-party expenses agreed in advance.

Complaints and remedies

Complaints about the quality of a service should reach us at [email protected] within 14 days of the work being finished, or by telephone on 0821 4067 318 before then. We reply within a few working days and agree with you how the matter will be put right, by reworking the service or by refunding part of the fee.

Withdrawal from distance contracts

Where the law gives consumers a right to withdraw from a contract agreed by telephone, by email or online, that right applies in addition to this policy. Written notice to [email protected] within the statutory period is enough, and any work you expressly asked us to begin before withdrawing is then settled separately.